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Return Policy

If you want to return ordered goods, please note that the following conditions must be met before the return can be processed.

 

(1) Brand new products: Products cannot be returned after use. Only unused products may be returned.  Please confirm whether the appearance is defective after receiving the products. If the products are not used after disassembly, refurbishment fees will be charged according to the situation.

(2) Complete packaging: The original appearance of the product must be maintained when returning the product (including the product, accessories, gifts, invoice, original packaging paper, box, bag, completeness of enclosed documents or information, etc.). If the product is deemed to be in less than new condition upon inspection of the goods, it will affect your right to return the goods or require you to bear a cost due to damage.

(3) Appreciation Period: within seven days after pickup

 

Unable to return goods

In the following cases, you cannot go through the return procedures. If the returned goods are found to be undefective or do not meet the return conditions, consumers must pay the relevant costs incurred in the delivery process

 

(1) Appreciation period of more than seven days

(2) Non-brand-new products: The appreciation period is not a trial period. If the product cannot be resold after use, no return or exchange will be provided

(3) Products with incomplete packaging or products that have been processed or damaged by consumers themselves, or are lacking in accessories

(4) Event gifts are not returnable

(5) Screen chromatic aberrations, very small stains, etc., are acceptable in the international inspection standards, and are not defective

(6) The product is malfunctioning, damaged, worn, scratched, dirty, damaged or damaged due to improper personal use, disassembly, or other human factors.

(7) Contact-type products: The appreciation period is not a trial period. The product cannot be returned or exchanged after use. After receiving the product, please confirm whether the appearance is defective. After disassembly and use, it cannot be returned.

 

[Refund time description]

(1) Order cancellation: A refund will be completed 7-14 working days after receiving your cancellation request. Please pay attention to the current or next bill and related email notifications (the actual crediting time depends on the bank operation Process)

(2) Application for return: We will complete the refund for you within 7-14 working days after receiving the confirmation that the refund can be processed. Please pay attention to the current or next bill and related email notifications (the actual credit time depends on Banking operation process) If you return the product through a supermarket, the overall return time will take about 14-21 working days. Please wait patiently